Qualifications
Currently Head of Customer Success at Grain
Former COO and VP of Operations at BLEND Localization, leading large-scale localization delivery and quality operations
MBA and former Ernst & Young business consultant, with operations leadership at Payoneer, ICAP, and RSA Security
Expertise
Localization operations
Customer success
Operations management
Project management
Quality management
Team leadership
As a young psychology student I aimed to build a career 'working with people'. After many years in the technology industry I can conclude that this indeed became a reality. Today I use the insights from those days to motivate and inspire customer success teams. I built and scaled-up customer success teams across geographies supporting a growing global enterprise customer base. Experience as business consultant at E&Y and an MBA contributed to a strong business acumen. Having worked almost exclusively in tech, I also accumulated a tremendous amount of technical knowledge. But maybe most importantly, I am a hard worker that simply get things done.
Experience
Head of Customer Success at Grain
Oct 2025 — Present · 1 yr
Senior Director of Operations at Papaya Global
Apr 2025 to Jul 2025 · 3 mos
Chief Operations Officer at BLEND Localization
Sep 2023 to Mar 2025 · 1 yr 6 mos
VP of Operations at BLEND Localization
Dec 2020 to Sep 2023 · 2 yrs 9 mos
Senior Director, Services & Operations at Payoneer
Jan 2019 to Dec 2020 · 1 yr 11 mos
Senior Director, Client Services at Payoneer
Jan 2018 to Jan 2019 · 1 yr
Events & webinars (1)
Currently Head of Customer Success at Grain
Former COO and VP of Operations at BLEND Localization, leading large-scale localization delivery and quality operations
MBA and former Ernst & Young business consultant, with operations leadership at Payoneer, ICAP, and RSA Security
Localization operations
Customer success
Operations management
Project management
Quality management
Team leadership
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