Expertise
Enterprise customer success
AI strategy for enterprise
Account expansion
Onboarding and implementation
CRM
B2B SaaS
Soohwan Lee is a customer success leader focused on enterprise and strategic accounts. As former Enterprise Customer Success Manager at Smartcat, he led strategic AI initiatives for Fortune 500 companies and drove global expansion. He previously held customer success roles at Rippling and is now a Senior Strategic Customer Success Manager at Amazon.
Experience
Sr. Strategic Customer Success Manager at Amazon
Aug 2025 — Present · 1 yr
Enterprise Customer Success Manager at Smartcat
Apr 2024 to Jul 2025 · 1 yr 3 mos
Sr. Customer Success Manager, Onboarding & Expansion at Rippling
Oct 2023 to Apr 2024 · 6 mos
Expertise
Enterprise customer success
AI strategy for enterprise
Account expansion
Onboarding and implementation
CRM
B2B SaaS
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